FAQs

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How can I buy Vasse Felix wines?

Customer Support for Direct Orders

The Vasse Felix Club


HOW CAN I BUY VASSE FELIX WINES?

Directly

  • Visit the Vasse Felix Estate: the Vasse Felix Cellar Door is open daily from 10.00am – 5.00pm.
  • Online: click here to shop the Vasse Felix Wine Collection online.
  • Phone: call the Vasse Felix Estate on +61 8 9756 5000 during business hours, Australian Western Standard Time 8.30am – 5.00pm Monday to Friday.
  • Email/Post: please This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.
  • Club Members: Log in to your Vasse Felix Club account to access your member benefits.

Stockists

Use our stockist search to find a retailer near you that stocks Vasse Felix wines.

Wholesale Enquiries
Vasse Felix wines are distributed to over 20 countries worldwide.

See our list of distributors or This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

 

DELIVERY SUPPORT - AUSTRALIAN ADDRESSES

Shipping Prices & Delivery Times

  • Shipping is $10.00 within Western Australia and $19.00 for all other states. All prices include 10% GST.
  • Orders of 2 or more cases are eligible for free shipping in Australia.
  • Please allow 7 – 10 business days for your wine order to arrive.
  • If you are a member of the Vasse Felix Club, log in to your account to access your shipping benefits.


Order Tracking

If you provide your email address you will be able to receive tracking notifications from Australia Post.

With all deliveries a signature is required. Without one, a calling card will be left in your absence to collect your wine from Australia Post. Vasse Felix does not accept responsibility for any goods left unattended.

 

DELIVERY SUPPORT - INTERNATIONAL ORDERS 

International shipping for Vasse Felix online and winery direct orders is available. Please note that specific rules and pricing applies, depending on the country. To find out more, This email address is being protected from spambots. You need JavaScript enabled to view it.. Alternatively, use the Vasse Felix stockist search to find a retailer near you.

 

SHIPPING DAMAGES

If your wine does not arrive within 10 working days of your order being received please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call +61 8 9756 5000.

On the rare occasion that incorrect goods are delivered, shipping damages are incurred or your wine does not arrive in a satisfactory condition, we will fully refund or replace the bottles concerned, including return shipping costs, providing they are returned unopened within one month of delivery.

 

CHANGES TO YOUR ORDER

If after completing your transaction, you would like to make a change to your order, please contact us immediately by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or call +61 8 9756 5000 between 8.30am-5.00pm weekdays, AWST.

 
THE VASSE FELIX CLUB

The Vasse Felix Club is the most comprehensive experience of our Estate and wines. There are two chapters of the Vasse Felix Club; The Society and Alumni.

 Society

This membership is open to everyone, worldwide.

How do I join? There is no criteria to join - simply provide your contact details to stay in touch and receive the latest news, event invites and promotions to your inbox. You will also be able to track your purchase history through an online account.

 Alumni

This membership is exclusively for visitors to the Vasse Felix Estate. Members receive the ultimate ongoing benefits from Vasse Felix. In addition to keeping connected with the latest news, events and promotions, you will also have access to a range of other Alumni-only offers.

How do I join? Visit the Vasse Felix Estate or an Alumni event in your nearest citiy, and order a case of wine to join. Participants in selected tours and restaurant dining experiences are also invited to join the Alumni.

 

ONLINE ACCOUNT SUPPORT

How do I know if I’m a member?

Try logging in to the Vasse Felix Club portal with your email address and password.

If you are unsure of your password, click 'forgot password' or 'forgot username' and enter your email address to validate your account. If your email address matches one on file, an email will be sent to your inbox containing a link to reset your account.

Alternatively, feel free to call +61 8 6217 2633 or This email address is being protected from spambots. You need JavaScript enabled to view it. to verify your membership status or for any other Vasse Felix Club enquiries.

How do I unsubscribe?

Club members may unsubscribe at any time and request that their details are removed from our database. To do so either click ‘unsubscribe’ at the bottom of our e-newsletters or email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

PRIVACY POLICY

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